TERMS & CONDITIONS:
1. Acceptance of Terms
By booking services through Travel Well Consultants, the client ("Traveler") agrees to be bound by these Terms & Conditions. These terms apply to all services provided, including travel planning, booking, concierge services, and advisories.
2. Scope of Services
Travel Well Consultants acts as a travel advisor and concierge, offering itinerary planning, booking assistance, and access to third-party travel suppliers. We do not operate, own, or control airlines, hotels, cruise lines, tour operators, or transportation companies.
3. Traveler Responsibilities
It is the sole responsibility of the Traveler to:
• Provide accurate personal and payment information
• Review and accept all supplier terms
• Ensure fitness for travel and disclose medical concerns
• Comply with documentation, identification, and legal requirements for travel
4. Travel Documents & Identification
It is the sole responsibility of the Traveler to obtain and carry all required travel documents, including but not limited to:
• Valid government-issued photo ID (for domestic travel)
• Valid passport (must be valid for at least six months beyond return date)
• Entry visas, transit visas, or tourist cards
• Vaccination records or health documentation (if required by the destination)
• Proof of return or onward travel, where applicable
Traveler is also responsible for:
• Ensuring all names match the travel documents exactly as they appear on government ID
• Verifying passport and visa requirements for all countries visited (including layovers)
• Complying with destination entry and exit rules, including any COVID-19-related regulations or health screening mandates
• Travel Well Consultants is not liable for any denied boarding, denied entry, deportation, delays, or losses incurred due to missing, expired, or improper documentation. No refunds will be provided for missed portions of travel due to documentation issues
5. Pre-Existing Medical Conditions
Traveler is solely responsible for evaluating their own fitness to travel and warrants that they are not traveling against the advice of a physician. Travel Well Consultants is not liable for any health-related incidents during travel, including those resulting from pre-existing conditions or inadequate medical preparation.
6. Fees & Service Charges
• Planning & Design Fee: A non-refundable planning fee is required before any itinerary work begins.
• Air Ticketing Fee: A non-refundable air ticketing fee may be applied at time of ticketing for both domestic and international tickets.
• Concierge Fee: Additional concierge services (e.g., hard-to-get reservations, event access, group management) may carry separate fees, disclosed up front.
• Change Fees: Itinerary modifications after confirmation are subject to service fees in addition to any supplier change penalties.
• Cancellation Fees: Cancellations incur Travel Well Consultant’s cancellation fee, regardless of supplier refund policy.
• Late Payments / Chargebacks: Clients agree to make timely payments and waive the right to initiate chargebacks except in cases of clear fraud. Disputes must be addressed directly with Travel Well Consultants first.
7. Deposits & Payments
• Initial Deposit: Most bookings require a deposit to secure arrangements. Deposits are non-refundable unless otherwise specified by the supplier.
• Final Payment: Full payment is typically due 60 to 120 days prior to departure, depending on the travel provider’s terms. Failure to pay on time may result in cancellation without refund.
• Payment Authorization: By providing payment information, Traveler authorizes Travel Well Consultants to charge the applicable fees to their card or account on file.
• Cruise Deposits: Cruise lines often require substantial deposits. Final payments are strictly enforced by cruise suppliers, and non-payment typically results in cancellation with no refund.
• Airfare Payments: Airfare must often be paid in full at time of booking. Airfare is typically non-refundable and non-transferable once ticketed. Name changes are generally not allowed. Always verify terms before ticketing.
8. Cruise and Air Travel Policies
• Cruise Line Terms: Cruises are governed by the terms and conditions of each cruise line, which may include strict cancellation penalties, health and safety protocols, and required documentation. Traveler is responsible for reviewing and accepting those terms.
• Airfare Restrictions: Air tickets are subject to airline fare rules. Most are non-refundable, non-transferable, and non-changeable once issued. Travelers are responsible for reviewing their ticket terms and for securing valid identification and documentation (including visas or passports, if applicable).
• Schedule Changes: Airlines may modify flight schedules, and Travel Well Consultants is not responsible for missed connections or airline changes.
9. Change & Cancellation Policies
• Supplier Policies Control: All changes and cancellations are subject to the policies of the individual travel suppliers (airlines, cruise lines, hotels, tour operators, etc.). Travel Well Consultants has no authority to override or amend these terms.
• Cruise Lines: Cruise changes or cancellations are governed strictly by the cruise line’s terms. Penalties often escalate as the departure date nears, and cancellations can result in 100% loss of funds.
• Airfare: Most airfares are non-refundable. Changes are limited and may not be allowed at all, especially for basic or discounted fares. If allowed, change fees and fare differences will apply.
• Travel Well Consultants Service Fees: Planning fees, concierge fees, and administrative service fees are non-refundable under all circumstances. Changes to existing itineraries incur a change service fee in addition to supplier penalties. Cancellations initiated by the Traveler do not entitle the Traveler to a refund of any service fees paid to Travel Well Consultants.
10. Travel Risk Assumption & Waiver of Liability
The Traveler acknowledges that all travel carries inherent risks, including but not limited to delays, illness, injury, or unforeseen events. By booking through Travel Well Consultants, Traveler voluntarily assumes all risks and releases Travel Well Consultants from any and all liability.
11. Travel Protection & Insurance
Travel protection is strongly recommended to safeguard against a wide range of unforeseen
circumstances. Travel Well Consultants does not provide travel insurance directly but may refer
Travelers to third-party providers.
Travel protection typically includes, but is not limited to:
• Trip Cancellation or Interruption due to illness, weather, or covered emergencies
• Trip Delay and associated expenses Lost, Stolen, or Delayed Baggage
• Emergency Medical Coverage including treatment, hospitalization, and medical evacuation abroad
• Supplier Default or travel supplier bankruptcy (where included in the policy)
Traveler acknowledges that it is their sole responsibility to:
• Review available policies and coverage details
• Purchase adequate protection before departure
• File claims directly with the insurance provider
• Failure to obtain travel protection is at the Traveler’s own risk, and Travel Well Consultants shall not be held liable for any financial losses, medical expenses, or missed travel services resulting from such omission.
12. Delays and Disruptions
Traveler acknowledges that delays and disruptions are an inherent part of travel and may arise from a variety of factors outside the control of Travel Well Consultants, including but not limited to:
• Airline or cruise delays or cancellations
• Weather events (e.g., storms, hurricanes, natural disasters)
• Mechanical issues
• Labor strikes or staffing shortages
• Security incidents or airport closures
• Immigration, customs, or health screening delays
• Missed connections due to inbound delays or tight transfer times
Travel Well Consultants is not liable for any expenses, missed activities, additional accommodation, meals, transportation, or losses arising from such disruptions. Refunds for unused travel segments are subject solely to the policies of the travel supplier. Traveler is strongly encouraged to purchase comprehensive travel protection, which may offer compensation for covered delays, additional expenses, or interruptions.
13. Force Majeure
Travel Well Consultants shall not be held liable for failure or delay in performance due to acts beyond our control, including but not limited to:
• Natural disasters
• Acts of war or terrorism
• Pandemics or health emergencies
• Supplier insolvency
• Government actions, strikes, or restrictions
Refunds, if any, are at the discretion of the travel supplier involved.
14. No Responsibility for Supplier Conduct
Travel Well Consultants serves only as a booking intermediary. We are not responsible for:
• Acts, errors, or omissions of third-party suppliers
• Delays, injuries, damages, or losses incurred by suppliers
• Supplier bankruptcy or refusal of service
All disputes or claims with suppliers must be addressed directly with the respective supplier.
15. Chargeback Protection Waiver
Traveler agrees not to initiate a credit card chargeback except in cases of verified fraud. Disputes or dissatisfaction must first be addressed with Travel Well Consultants via written notice (see “Notice of Claim”).
16. Notice of Claim
Any claim arising out of or related to services provided must be submitted in writing to Travel Well Consultants within 30 days of the incident. Failure to provide timely notice may forfeit the right to a claim or refund consideration.
17. Indemnification
Traveler agrees to indemnify and hold harmless Travel Well Consultants its owners, agents, and
Employees from any claims, damages, or legal actions arising from:
• Breach of these terms
• Use of travel services
• Actions or negligence during travel
• Legal violations abroad
This includes reimbursement for reasonable attorney fees and related costs.
18. Limitation of Liability
Travel Well Consultant's total liability is limited to the amount paid by the Traveler for planning
services. We are not liable for:
• Personal injury or death
• Property loss or damage
• Financial loss due to missed travel or supplier failure
This limitation applies regardless of legal theory.
19. Non-Disparagement
Traveler agrees not to publicly or privately defame, disparage, or otherwise speak negatively about Travel Well Consultants, its services, or its representatives. This includes but is not limited to online reviews, social media, or public forums.
20. Dispute Resolution
• Arbitration: All disputes will be resolved via binding arbitration under the American
• Arbitration Association rules.
• Jurisdiction: This agreement is governed by the laws of the State of Nevada.
• Venue: Any hearings will be held in Clark County, Nevada.
• Waiver of Jury Trial: Both parties waive the right to trial by jury.
• Attorneys’ Fees: The prevailing party in any dispute is entitled to recover legal fees and costs.
21. Modifications
Travel Well Consultants reserves the right to update these Terms & Conditions at any time. The most current version will always be made available upon request.